Privacy Policy - Healing Touch Hospital

Introduction

Healing Touch Hospital respects your privacy and is committed to protecting the personal information you share through this website and any related online services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

Scope and Consent

This Privacy Policy applies to all visitors, patients, attendants, healthcare professionals, and any other users who access or use the Healing Touch Hospital website and any online forms, appointment systems, or contact channels linked to it. By using our website or submitting your information through any of our online services, you agree to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website or services:

Personal identification information: Name, age, date of birth, gender, address, email address, phone number, and other contact details you provide through forms or registration.
Health-related information: Symptoms, medical history, prescriptions, diagnostic reports, appointment details, and other health information voluntarily shared for consultation, appointment, or enquiry purposes.
Technical and usage information: IP address, browser type, device type, operating system, pages visited, time spent, and other analytics data collected through cookies or similar technologies.
Communication data: Messages, enquiries, feedback, reviews, and responses submitted via contact forms, emails, chat, or other communication tools on the website.

Where possible, you may choose to withhold certain information; however, this may limit your ability to use some features or services.

How We Use Your Information

Your information is used strictly for legitimate purposes connected with providing healthcare and related services, improving the website, and complying with legal obligations.

We may use your information for:

Providing medical and healthcare services, including scheduling appointments, teleconsultations, follow-ups, and sending appointment reminders.
Responding to your enquiries, feedback, and service requests.
Maintaining accurate medical records and administrative records as required for patient care and hospital operations.
Improving website performance, user experience, and content through analytics and usage trends.
Sending important notifications related to your appointments, reports, hospital updates, or changes to this Privacy Policy or our terms.
Complying with applicable laws, regulations, and lawful requests from authorities.

We do not sell or rent your personal information to third parties for their marketing purposes.

Legal Basis and Consent

Where required under applicable laws, we rely on your consent to collect and process your personal and health information. In some cases, processing may be necessary for:

Providing you with healthcare and related services.
Compliance with legal and regulatory obligations applicable to hospitals and healthcare providers in India.
Legitimate interests in managing and improving hospital services, IT security, and operations, provided these do not override your rights and freedoms.

You may withdraw your consent at any time, subject to legal and contractual restrictions; however, this may affect our ability to provide certain services.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and improve content and services.

Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.
You can manage or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

Any cookie-based tracking is used in an aggregated and anonymized manner where possible and is not intended to identify individual users unless you voluntarily submit personal information.

Sharing and Disclosure of Information

We may share your information only in limited circumstances and with appropriate safeguards in place.

Your information may be shared with:

Authorized doctors and medical staff: For diagnosis, treatment, clinical decisions, and patient care within Healing Touch Hospital.
Diagnostic centers, labs, or other healthcare providers: When necessary to coordinate your care, conduct tests, or obtain specialist opinions, with your knowledge or as permitted by law.
IT and service providers: Third-party vendors who support our website, appointment systems, payment services (if enabled), or data storage, under confidentiality obligations.
Regulatory or government authorities: When required by law, court orders, or to respond to lawful requests relating to public health, safety, or legal compliance.

We take reasonable steps to ensure that any third party receiving your information protects it in a manner consistent with this Privacy Policy and applicable laws.

Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal and health information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Restricted access to patient information, limited to authorized personnel on a need-to-know basis.
Secure servers, firewalls, and encryption where appropriate.
Regular monitoring of systems and staff training on privacy and confidentiality.

While every effort is made to protect your data, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Data Retention

Your personal and health information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide ongoing care, and to comply with legal, regulatory, and medical record-keeping requirements.

Retention periods may vary depending on:

The nature of the information.
The type of services provided.
Applicable laws, guidelines for medical record retention, and hospital policies.

Once information is no longer required, it may be securely deleted, anonymized, or archived in accordance with legal and operational requirements.

Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal and health information.

These may include the right to:

Access and review the personal information that we hold about you.
Request correction or update of inaccurate or incomplete information.
Request restriction of processing or object to certain uses where permitted by law.
Request deletion of your information, subject to legal, medical, and record-keeping requirements.

To exercise these rights, you may contact us using the contact details provided below, and we will respond within a reasonable time as required by law.

Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Healing Touch Hospital.

This Privacy Policy does not apply to such external sites, and we are not responsible for their content, privacy practices, or security.
You are encouraged to review the privacy policies of any third-party websites you visit or services you use.

Children’s Privacy

Healing Touch Hospital provides healthcare services to patients of all ages, but the website is primarily intended for use by adults, including parents and guardians.

Personal information of minors may be collected with the consent of parents or legal guardians for the purposes of providing medical care.
If it is discovered that personal information of a child has been collected online without appropriate consent where required, measures will be taken to delete or secure such information in accordance with applicable laws.

Updates to This Policy

This Privacy Policy may be updated or revised from time to time to reflect changes in legal requirements, technology, or hospital practices.

The “Last Updated” date at the top or bottom of this page will indicate when changes were made.
Continued use of the website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Healing Touch Hospital

Address: South Church Road Behind Hotel Gharana, Jaiprakash Nagar, Gaya, Bihar 823001.

Phone: (+91) 99316 23835

Email: contact@hthgaya.com

For sensitive matters relating to privacy or data protection, please mention “Privacy Policy / Data Protection Query” in the subject line of your email.